Shipping policy

Thank you for shopping with alur. We are committed to delivering your order quickly, safely, and with full transparency. Please review our shipping policy below.

Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is processed, you will receive a shipping confirmation email containing your tracking number.

Shipping Times
Average Delivery Time: 7 business days

Please note: delivery times may vary slightly due to carrier delays, holidays, or high order volumes. You will always receive tracking updates to monitor your shipment’s progress.

Shipping Costs
We offer Free Standard Shipping on all orders.

Order Tracking
Once your order has shipped, you will automatically receive an email with your tracking number and a link to monitor your package in real time. Please allow up to 48 hours for tracking information to update after your order has been shipped.

Incorrect Address Shipments
Please double-check your shipping address at checkout. alur is not responsible for orders shipped to an incorrect address entered by the customer. We cannot reship or refund orders sent to an invalid or mistyped address.

Order Confirmation and Updates
After placing your order, you will receive:

Order Confirmation Email – verifying your purchase

Shipping Confirmation Email – containing your tracking link once your order ships

If you do not receive these within 24 hours of placing your order, please check your spam folder or contact our support team.

Contact Us
If you have any questions about your shipment or need help tracking your order, please contact our support team.

alur
Email: : support@tryalur.com